Heads up, Globe subscribers!
Here’s an advisory from your beloved carrier (or the bane of your existence, depending on your experience with them):
GLOBE PUBLIC ADVISORY ON NEW MODUS OPERANDI
Globe Telecom warns the public of a new modus operandi targeting its postpaid and prepaid subscribers through an online payment platform that allows subscribers to buy digital goods from gaming and social networking sites using their mobile phones. Purchase of these items are charged to the postpaid bill or deducted from prepaid credits.
The scam involves a fraudulent person posing as a Globe customer service representative and calling a Globe postpaid subscriber, telling the subscriber that Globe is giving away rewards to eligible postpaid customers. To redeem the reward, the subscriber is asked to give the fraudster a set of pin codes from sender “2800”. Upon retrieval of the pin codes, the fraudster will use the codes to buy items online and charge all purchases to the subscriber’s postpaid account. Globe is currently in talks with the said online platform to investigate the issue.
Another type of fraud is duping subscribers to send prepaid load via texting. This happens when a Globe subscriber is deceived into sending a text message to the fraudster, where the content of the text is the prepaid load amount, and the number, masked as a “reference number”, is the actual number of the fraudster, where “0” is replaced with “2”. Upon successful sending of the “fraudulent message”, the Globe subscriber has already unwittingly done a share-a-load transaction with the fraudster.
Globe is urging the public, especially its subscribers, to take the necessary precautions to avoid falling victim to scams. Subscribers are requested to validate unusual texts and calls especially those coming from strangers. Texts and calls of this nature have a primary motive of asking for personal information, soliciting money or prepaid load, or using your account to purchase items online. It is best NOT TO RESPOND, and immediately report suspicious texts or calls to the following authorized Globe customer service channels.
· Via Talk2Globe hotline at 211, toll-free from any Globe Mobile phone or through landline number (02)730-1000 (toll-free from any Globe landline nationwide);
· Via CHAT on the Globe website, (www.globe.com.ph/help).
· Via Facebook, ( http://www.facebook.com/globeph)
· Via Twitter, send a private message directed to @Talk2GLOBE
· Via SMS, text HELP send to 1234.
Moral of the story – don’t be easily swayed by SMS you receive about promos and never ever give out your pins/passwords, even if they claim to be Globe customer service representatives. Remember, if they’re legit Globe CSR, they already have access to your records and, therefore, won’t need your password/pin.
So be extra careful guys so you won’t be the next victim.
