In a somewhat surprising move, Tim Cook, the guy with the unenviable task of taking over the reins at Apple after Steve Job’s departure, has issued a public apology for their controversial new Maps app bundled with iOS 6.
Surprising, ‘cause, as far as I can recall, this is the first time Apple has apologized for anything, and made even more surprising as he goes on to recommend web-based Google Maps, Nokia Maps and other apps as an alternative while they work on improving their default maps app in iOS 6.
Not that users really needed prodding from Apple’s head honcho to try out the other maps alternative out there.
That said, we laud him for admitting they’ve messed up big-time.
Below’s the full letter of Tim Cook as posted over at Apple for you perusal:
To our customers,
At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.
We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.
There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.
While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.
Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.
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