Before anything else, let me just say that I know people who have bought DeVant devices and are perfectly happy with their purchases.
That said, well, I do have to share this just the same.
So last March I did get a 46″ DeVant LED TV, one of their top of the line models. Why? Because I was impressed by its picture quality and high frame rate that made for really butter-smooth movements onscreen. That, and it played back MPEG videos on its own (and boy do I have lots of those). Plus, it was DTV-ready.
But just three months later it already developed a problem: lines crisscrossing the screen.
It happens, I thought. I mean, even Vic’s new killer Samsung LED TV got a problem soon, so I took consolation in that fact that, well, sometimes these things happen.
So I go to the nearest service center. Good thing today’s flat TVs are feather-light for their size. Imagine carrying a 46″ TV back in the day when they were still CRT displays. I had a 32″ RCA TV/monitor nearly crush me to death once. But that’s another story.
Anyway, over at the service center, the repair team was really nice and accommodating. Thing is, there was also another person there, a woman who was having her TV fixed as well.
“Devant yan?”, she asked.
Yup, I said.
“Naku, sabi na nga ba eh!” Turns out that she was having her DeVant fixed as well. What really pissed her off was that her TV was already out of warranty when it decided to conk out, and she still has a couple of years left to pay for it. Worse, it was the motherboard that had to be replaced, which meant some 10,000 pesos.
And then she went into a long rant against DeVant.
“Yung kaibigan ko nga, pinuntahan mismo yung DeVant sa Binondo. Tapos nung sinabi nila kung magkano, binasag na lang niya yung TV sa harap nila sa galit niya!”
Apparently, she claims that there are a lot of unhappy DeVant TV buyers, and usually the problem involves the screen breaking up into lines or something like that.
I listened patiently while she ranted.
“Don’t get a DeVant!,” was her parting advice.
But I thought well, perhaps that’s just selective perception at work. In other words, now that she had a bad impression of DeVant, the only thing she remembers henceforth are all the bad words about it. I still looked forward to having my TV back home in normal working order.
It took some time, but my TV finally arrived back from Binondo, ready for pickup at the service center. The repair people were cheerful and demoed it to me, and all was well. And thanks to its relatively light weight, I didn’t need help lifting and setting it up back home. As opposed to the time when I tried to lift an old 32″ TV/monitor and it nearly crushed me to death.
I turn it on… and… nothing.
Apparently, this time it just suddenly deciced to develop a power problem.
So now the parting words of that angry woman in the DeVant service center are ringing in my ears.
I’m not going to go so far as to warn people against buying a DeVant TV. After all, their feature sets can be quite impressive.
But, let’s just say that the buzz is not encouraging right now.
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